Support

Questions, problems or ideas? Email hello@afterwordsessions.app. We usually reply within two working days.

If something went wrong, open AfterWord → Settings → Help improve AfterWord → Send diagnostics and send it to the address above. It includes only AfterWord’s error messages, your device and the app version, never your recordings, transcripts, notes or names, and you can read it before sending.

Notes weren’t written, but the transcript is there

Session notes use Apple Intelligence. Check that it’s turned on in Settings → Apple Intelligence & Siri and that you’re online. If Apple’s service is busy or you’ve reached its limit for now, the session shows that it’s waiting, and AfterWord writes the notes automatically when it can.

“No speech was heard” or “This recording is silent”

Silent means no sound reached AfterWord: check that no call or other app was using the microphone, and on a Mac that the right microphone is chosen in System Settings → Sound → Input. No speech was heard means there was sound but no words: move closer to the people talking.

Recording stopped or paused

Recording continues when your iPhone is locked or you switch apps. A phone call, FaceTime or Siri takes the microphone; AfterWord pauses, and you can resume afterwards.

The speakers are mixed up

Open the session and tap Review speakers. Listen to each voice and name it. AfterWord learns the voices you confirm, so people you meet with again are recognised next time.

How do I sync between iPhone and Mac?

Turn on Settings → iCloud Sync on both, signed in to the same Apple Account. Notes and transcripts sync; recordings stay on the device that made them.

Is my data private?

Yes. Recording and transcription happen on your device, notes are written by Apple Intelligence with Private Cloud Compute, and AfterWord doesn’t send your conversations to any other company. See our Privacy Policy.

How do I delete everything?

Settings → Erase all AfterWord data. With iCloud sync on, it’s removed from your other devices too.